Three samples of rewriting content

Rewriting content to suit different audiences, tones, or goals is a very important skill—and something that comes up often in technical writing. Below is an example of an email template rewritten for two audience types, then a support document rewritten with a different tone.

Email rewrite 1

  • Product email rewrite
  • Tone: enthusiastic, excited
  • Audience: someone who has a team that works from home, does a lot of creative work, and is already a product user
  • Purpose: to introduce some fun, new, creative features
  • Content source

email header content with links

Make collaborating together easier with 4 new features from Freehand.

At Freehand, we’re always trying to find new ways to help bring your team’s creativity together. Now collaborating will be easier than ever when you start with a customizable Template, create a flow using Endpoint Arrows, guide your team through a live Presentation, and give feedback using Sticky Notes.

Endpoint Arrows

Don’t waste time with …freehand… arrows. Simply snap across Endpoints using our new, customizable arrows and ends.

Sticky Notes

Think fast! Provide feedback in different colours, fonts, and sizes.

Presenting Mode

Get the bigger picture by guiding your team through a content presentation.


Introducing 6 easy-to-use Templates: Brainstorming, Diagrams, Ice breakers, Retrospectives, Standups & Wireframing

With more coming soon.

Sign up now for early access to the latest Freehand Templates. Freehand. A space to engage and create.


Email rewrite 2

  • Product email rewrite, version 2
  • Tone: educational, informative
  • Audience: a busy team lead who does not have time to be enthusiastic about the new features, but needs a one-page memo about the product updates
  • Purpose: to simply point out new features that are being implemented
  • Content source (same as above)

email header content with links

Feature Launch

Introducing three new features to the Freehand Whiteboard workflow.


Spend less time in the brainstorming stage by using one of the six customizable templates. Choose from diagrams, wireframing, and more.

Sticky notes

Embed notes and feedback into projects using sticky notes. Change the color, font, and size of the notes to organize thoughts visually.

Endpoint arrows

Create diagrams quickly by using set endpoint arrows. Select the line and type of end from among:

  • Arrow
  • Circle
  • Flat

Freehand. The online whiteboard.

inVISION. Design Better. Faster. Together.

Support article rewrite

  • Tone: friendly, helpful
  • Audience: someone who is just starting with the product, is implementing their first build
  • Purpose: to introduce the work environment, and where to start on settings
  • Content source
  • Note: italics are used throughout the MD file to indicate a link to another content page, while code is used to indicate something interactive.

How to configure your board

Use case: After reading this brief tutorial, you will be able to access the configuration settings for your board, change or add administrators, and update basic board information.

Start here!

Configuring different aspects of your board, such as columns, swimlanes, or quick filters, will help you to create a customized board layout and a successful workflow. Follow the sections below for some initial configuration settings.

Note: The board administrator is the user with permissions to change configuration settings. For any board, the default administrator is the board creator.

Jira provides the flexibility to use either a Kanban or Scrum agile workflow. This tutorial is specific to Classic projects for either board type. See “Kanban or Scrum?” below for a quick summary on the different Agile environments.

Kanban or Scrum?

Agile work environments rely on a set of principles to provide organization for product management and development. Two popular Agile workflow methods for software development are Kanban and Scrum. Jira inherently provides support for your board to be based on either method. The following table highlights some of the basic features of Kanban and Scrum:

PhilosophyChange happens in fixed intervals.Change happens continuously.
MetricsVelocity.Lead time and cycle time.
RolesClearly defined.None.
ReleaseAt the end of each sprint.Continuous.


Your board settings

To begin configuring your board:

  1. On your board homepage, select the more icon ( ᐧ ᐧ ᐧ ).
  2. Select Board settings to go to the board settings screen.

Here you will find the General and Filter information for your board. You can make configuration changes by following the steps listed in the sections below.

Changing board administrator

To change your board’s administrator, or add additional administrators:

  1. Go to the board settings screen (more icon > Board settings).
  2. Click any name in the Administrators field to activate this section.
  3. Enter the name of the new administrator.
  4. Press Enter to save this user as an administrator.

For more information about administration, you can refer to the Permissions overview documentation.

Renaming your board

It is a good idea to assign a unique name to your board. To change a board’s name:

  1. Go to the board settings screen (more icon > Board settings).
  2. Hover your mouse over the current board name, then click the pencil icon that appears.
  3. Enter the new name of your board in the field.
  4. Press Enter to save this information.

Sharing your board with others

You can provide viewing access to other Jira users by sharing your board’s filter. To update the filter, use one of the following methods:

  • Edit the saved filter (see Issue Filters).
  • Choose a different base filter (see Configuring Filters).

When the filter is configured for sharing, assign the new users Project Permissions to provide access to the projects and issues active on your board.

Your next steps

Now that your board is configured, you can configure Columns and Swimlanes, then customize Cards and Quick Filters.

Need more help?

If you still have questions, please refer to our Knowledge Base or try our Quick Start. For all other questions, concerns, or comments, our Support can lend a hand.